Terms & Conditions

Clear policies. A better studio experience.

These Terms & Conditions govern your use of the Lagree YYC website, app, participant account, purchases, reservations and services. They are here to make expectations clear so you can spend less time wondering about policies and more time focused on your class.

Pricing, class schedules, instructors and these Terms & Conditions may change from time to time. The current version posted on our website applies.

We recommend that participants be at least 16 years old. Lagree requires body awareness, the ability to follow detailed coaching and an appropriate level of maturity in the studio.
Participants as young as 12 may attend at a parent or guardian’s discretion. A parent or guardian must complete the required waiver before a minor can participate. DOWNLOAD WAIVER

New to Lagree YYC? We want to give you a proper introduction to the Megaformer and the method before class begins.

First-time participants must arrive at least 15 minutes before their first class. If you arrive too late to complete the instructor-led introduction, you will not be able to participate in that class.

Calgary and area residents are eligible for a complimentary first class. The complimentary class must be the first purchase on your Lagree YYC account and cannot be applied retroactively.

For what to bring and what to expect, please visit our First Class / FAQ page.

A valid class credit is required to reserve a class. Your credit may come from a drop-in, class package or membership.

• Class reservations may be made online up to one week in advance.
• Drop-ins and class packages purchased on or after February 25, 2025 expire 12 months from the purchase date.
• All passes, class packages and reservations are non-refundable, non-exchangeable and non-transferable, except where required by law.
• Online payments may be made by Mastercard, Visa or American Express. In-studio payment options include cash or debit.
• Your card is charged when you submit your purchase or reservation. If a payment cannot be processed, Lagree YYC may suspend services or booking privileges until outstanding amounts are paid.

Plans change. Please give us enough notice to make your spot available to someone else.

To return a class credit to your account, cancel your reservation online at least 8 hours before the scheduled class time. Cancellations made less than 8 hours before class are considered late cancellations and the class credit will not be returned.

Members using a 2 Week Trial Pass or Monthly Membership who late cancel, no-show or otherwise do not attend a reserved class will be charged a $20 fee to the card on file.

Cancellations must be completed through your online account. We cannot process class cancellations by phone or email.

If the class you want is full, add yourself to the waitlist. A valid class credit is required to join a waitlist. If you do not receive a spot, the credit remains in your account.

• If a space becomes available 8 or more hours before class, you may be automatically added and notified by email and/or text, based on your account preferences. Please check your junk or spam folder as well.
• If your plans change, you book another class, or you will not be available to receive a waitlist notification, remove yourself from the waitlist at least 8 hours before class.
• Being added to one class does not automatically remove you from other waitlists. Please remove yourself manually from any waitlists you no longer want.
• Once you have been added to a class, the regular 8-hour cancellation policy applies.
• If you’re on a waitlist and a spot opens less than 8 hours before the class start time, you will be notified, but you will not be added to the class without your consent. This message will be sent to everyone on the waitlist, regardless of position and will be assigned to the first member to claim the spot.

Memberships are designed to make regular Lagree easier. The details below explain how each option works.

Daily class limit
Participants using a recurring Monthly Membership or 2 Week Trial Pass may register for and attend a maximum of one regularly scheduled Lagree class per day.

Card on file
A valid Mastercard, Visa or American Express must remain on file for active membership accounts. Outstanding late-cancel, no-show or other fees may result in suspended booking privileges and removal from future reservations until the balance is paid.

2 Week Trial Pass
Available to eligible Calgary and area residents after their first class. It cannot be purchased if you have already purchased another Lagree YYC service, including through ClassPass. The pass runs for 14 days beginning on the date of your first scheduled class using the pass, it’s non-recurring and cannot be suspended. It will not be extended or adjusted for statutory holidays or weather-related studio closures.

Recurring 4, 8 or 12 Class Memberships
These memberships begin on purchase, automatically renew monthly and require a one-month commitment. They cannot be suspended. Unused classes expire at the end of each 30-day membership period and do not carry forward. Additional classes require a drop-in or class package. Membership periods are not extended or adjusted for statutory holidays or weather-related studio closures.

Recurring Monthly Membership
This membership requires a three-month commitment. After three-months, it may be suspended for a minimum of two weeks and a maximum of eight weeks per calendar year. A $25 administration fee applies to each suspension. The membership period is not extended or adjusted for statutory holidays or weather-related studio closures.

Student Monthly Membership
This recurring membership begins on purchase, requires a one-month commitment and cannot be suspended. It is not extended or adjusted for statutory holidays or weather-related studio closures.

Signal Hill Monthly Membership
This legacy grand-opening offer is no longer available for purchase. Existing memberships are valid only at Signal Hill, require a minimum six-month commitment and may be suspended for a minimum of two weeks and a maximum of eight weeks per calendar year. A $25 administration fee applies to each suspension. Once cancelled, or suspended for more than eight weeks, the membership cannot be reinstated. It is not extended or adjusted for statutory holidays or weather-related studio closures.

To cancel or suspend an eligible recurring contract, email [email protected] at least 5 business days before your scheduled renewal date.

If you book Lagree YYC through ClassPass, the Lagree YYC studio policies on this page still apply in addition to the applicable ClassPass terms.

• If your first Lagree YYC class is booked through ClassPass, you are not also eligible for Lagree YYC’s complimentary free first-class offer.
• Eligible Calgary and area residents who are new to Lagree YYC may purchase the 2 Week Trial Pass after attending their first class through ClassPass, provided they meet the Trial Pass eligibility requirements above.
• Questions or issues involving your ClassPass account, credits or ClassPass reservation must be directed to ClassPass customer service.
• Please note that ClassPass has a 12-hour cancellation policy.

Our instructors are a meaningful part of the Lagree YYC experience. Occasionally, schedules change. Lagree YYC may substitute another Lagree-certified instructor for a scheduled class with little or no notice when required.

You are responsible for keeping your account credentials confidential and for activity that occurs through your account.

When you use our website or communicate with Lagree YYC electronically, you consent to receive required notices and communications electronically, including by email or through website notices.

Lagree YYC may collect information that you knowingly provide when you create an account, make a purchase, register for a class, submit a form or use another website service. We may use that information to administer your account and purchases, provide required notices and, where permitted, send Lagree YYC news or marketing communications.

Our website and app may also use cookies and similar technologies to support account functionality, understand website activity and improve the digital experience. You can manage cookies through your browser settings, although disabling them may affect some website features.

We use reasonable administrative, technical and physical safeguards intended to protect the information we process. No method of electronic transmission or storage can be guaranteed to be completely secure.

Please keep the information in your account current, including your email address and phone number.

Participants under 18 require the involvement of a parent or guardian. Minors must have the required waiver completed by a parent or guardian before participating. Online account and registration requirements for minors may differ from those for adults; please contact Lagree YYC if you need help setting up access for a minor.

Our website may link to third-party websites or services. Those sites operate independently from Lagree YYC, and their content, policies and services are outside our control. A link does not necessarily imply endorsement, sponsorship or affiliation. Use of third-party websites is at your own risk and subject to their terms.

The Lagree YYC name, trademarks, trade dress, website content, design, text, graphics, photographs, interfaces and the selection and arrangement of website materials are owned by, or licensed to, Ululo Incorporated (DBA Lagree YYC), unless otherwise indicated.

You may view, electronically copy and print portions of the website for personal, non-commercial purposes such as making reservations or purchases. Other reproduction, modification, distribution, public display, commercial use or creation of derivative materials requires prior written permission from Lagree YYC or the applicable rights holder.

Without prior written permission from Lagree YYC, you may not use bots, spiders, scrapers, data-mining tools or similar automated or manual processes to monitor, extract, copy or mass-download website content or data, interfere with website operation, or use Lagree YYC website materials for unauthorized commercial purposes.

The website and its information are provided on an “as is” basis. To the extent permitted by law, Lagree YYC disclaims representations and warranties, express or implied, including warranties of fitness for a particular purpose, merchantability and non-infringement.

To the extent permitted by law, Lagree YYC will not be liable for direct, indirect, special or consequential damages arising from use of the website or linked third-party websites, including lost profits, business interruption or loss of data.

These Terms & Conditions, the website and your use of Lagree YYC services are governed by the laws of the Province of Alberta and the applicable laws of Canada. Claims arising from use of the website or Lagree YYC services must be brought in Alberta, Canada.

Lagree YYC is located in Calgary, Alberta, Canada, and its in-studio services are provided there.

Schedules, pricing and policies may change. Updates will be reflected on the Lagree YYC website and/or app. Please review the current information when booking or purchasing.

We may also revise these Terms & Conditions as our services, website or policies evolve. Continued use of the website, app or Lagree YYC services after changes are posted indicates acceptance of the revised terms.

A great studio experience depends on everyone in the room feeling safe and respected.

Lagree YYC may deny or discontinue access to anyone acting in an inappropriate, discriminatory, threatening or unsafe manner, or whose conduct compromises the comfort or safety of our team or participants.

Our studios welcome people of different backgrounds, identities, bodies and experience levels. Discrimination and harassment are not tolerated.

By using the Lagree YYC website, app or services, you agree to these Terms & Conditions. If you do not agree, please do not use the website, app or Lagree YYC services. Your continued use after revised terms are posted constitutes acceptance of those revisions.

Western Canada’s first Lagree studio - More than a decade of Lagree. Always evolving. Always personal.